Shipping and refunds

  • Returns Policy

    You may return most new, unopened items within 7 days of delivery for a full refund (less the shipping fees). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, subject to approval by SC etc.).

    You should expect to receive your refund within 2-3 days after we receive the product(s) back.

    If you need to return an item, please Contact Us with your order number, details about the product you would like to return and reason for the return. We will respond quickly with instructions for how to return items from your order.

  • Shipping

    We ship to Canada, USA and many other countries.

    When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

    Please also note that the shipping rates for many items we sell are weight-based and volume-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound or 1/2 kg.

  • Order Cancellation

    We cannot cancel an order once it has been shipped. In that case, you may return the order in its original packing for a full refund (less the shipping fees).

    By clicking the PLACE ORDER button, you are agreeing to the terms of our return, exchange and cancellation policies.

  • Send your returns or exchanges to:

    Shakila’s Collection
    Richmond Hill
    Canada


    Tel: + 1 647 629 3872

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